Wednesday, 15 April 2015

Understanding the Role of Payment Tokenization in the Payment Industry

Whatever the payment industry might think of Apple Pay, and opinions vary from Forbes' contributor's  largely positive stance to the PYMTS.com web site pointing to low take-up ("How Many Consumers in Apple Pay's Bushel Basket?", Karen Webster via PYMTS.com), one interesting side-effect is the conversation unfolding around tokenization.

For the uninitiated, tokenization in this context is simply the act of replacing the card number with something meaningful only to the token supplier, who has the sole possibility and responsibility of matching the token with the original data.

As more and more transactions are conducted online, and as processors move towards using internet connectivity to exchange transaction data, tokenization becomes more and more important. The industry also has a set of security standards, known as PCI DSS which in broad terms encourage (or even require) replacing sensitive data with tokens whenever that data is stored, in,  for example, a database.

The Apple Pay tokenization model is understood to be something like this: the cardholder enrols their card with the Apple Pay app, which both confirms the physical ownership of the device, and links the phone and card with a token that acts as a temporary card number with which to execute payments.

When the phone is tapped (like any other NFC card) on a compatible terminal, the token, plus the transaction data, is forwarded to the local processor in the usual way. At some point (usually as close to the point of issuance as possible) it is necessary to swap the token for the card number so that the cardholder's account can be debited.

All this takes place, naturally, for a fee.

Even those who aren't participating in the Apple Pay ecosystem are discussing tokenization as a way to protect their transaction data. Subsequently, there is a renewed popularity of search terms such as "tokenization as a service" and "tokenization solutions".

Unsurprisingly, this interest is matched by advertiser spending, with around a quarter (based on research derived from Google AdWords data)  going on "tokenization pci", a further quarter on terms related to specific applications of tokenization and brands (such as RSA, VISA, tokenization appliance and servers) and the remaining half on four evenly matched chunks.

It's those chunks which provide the most interest; specifically, "tokenization payments", "tokenization vs. encryption", "tokenization credit card" and "tokenization vendors". These keyword chunks are evidence that there is interest in tokenization outside of Apple Pay.

There are several conversations here -- tokenization of payments in general, the discussion of whether tokenization is merely a form of encryption (and if not, which is better), how tokenization can be used with credit cards (there is little evidence of a parallel discussion being applied to debit cards), and finally, there are people looking for tokenization solution vendors.

The following graph shows approximate interest levels for Debit Cards, Credit Cards and Payments, using Google search data for the past 12 months for various keyword combinations:
tokenization

Clearly, this has become more than just a buzzword; it's a service that both the industry, and it's suppliers see merit in providing. The search volume graph illustrates this quite appropriately:

search volume for tokenization
Search Volume for Tokenization Related Keywords March 2013 to February 2015
Derived from Google's search and advertising statistics, and with non-payment industry terms removed from the results, the graph shows that people were talking about tokenization before Apple Pay (the red line is on the Apple Pay Press Release date)... and they're still talking about it, even more,  after Apple Pay has become another means of payment.